Service Now Capabilities
- ITSM Implementation.
- HRSD Implementation.
- CMDB/Asset Management/IT operations management.
- Service Portal implementation.
- Integrations and more…
Service Now Apps Development
- JIRA Connector.
- Salesforce Connector.
We provide end-to-end consultation and managed services for organizations of every size to transform their enterprise service management and eliminate service bottlenecks in all functions of their business.
Our Service Now Experts will guide you to identify, plan, develop and implement Service Now efficiently which maximizes the value of your investment and help achieve a high ROI.
We provide consulting support on Service Now implementation, customization, integration, migration as well as Service Now-based custom application development. If you have encountered a Service Now challenge and have no idea how to solve it, we’re always ready to help you with our Service Now expertise.
Our Services
Service Now Staff Augmentation
Service Now Staff Augmentation Delivery aims to boost your Staff’s productivity and helps them interact with employees more efficiently.
Service Now Managed Services
We can become your Service Now managed services provider for you to enjoy using Service Now without thinking about its performance issues or surfaced defects. We will take over all the worries concerning system administration and performance, security and ongoing improvements as well as user training and support.
Service Now Advisory Services
Provide consulting and advisory services various modules of Service now.
Value Propositions
- We are a partner that delivers more than IT solution,we deliver on our promises.
- We are a customer experience focused company, that provides comprehensive technology services like Service Now that will drive digital transformation.
- Fit to Standard – Service Now core expertise, adopt best practices and standardize business process and data model.
Partnership
Along with TirixLabs our aim is to provide innovative Service Now cloud-based technology solutions and strive to stay one step ahead of our customer’s needs. Our team comprises highly experienced Service Now developers and Independent consultants based across US, UK, Canada and in addition to the offshore delivery team based out of Bangalore, India.
Success Stories
Global Customer – Oil and Energy
Problem
Some of our global customers were facing challenges to use Service Now globally since we are using different native languages like Polish, German, French, Chinese etc. The challenges involved on utilizing Service portal(UI), forms, notifications, surveys, catalog items etc. in different languages. As more & more catalog items were getting created each day, customers had to utilize those on the portal in their languages. Additionally, notifications for each request should also get translated into their own native language.
Solution
We helped this customer to build an automated translation engine that translates Service Now into different supported languages using Translation vendor API. The beauty of this engine was to scan through existing & new content & translate automatically that gives a unique experience to internal users. We embrace innovation, create a culture of inclusiveness and make decisions quickly to benefit our customers.
Outcome
This automation saved 6000 hrs yearly for customer. No manual efforts to handle new catalog items, portal translations etc.